Accessibility at Gleneagle, Killarney

At Gleneagle, Killarney we are committed to creating an experience where everyone feels welcome, comfortable and able to fully participate.

Accessibility for us goes beyond physical access to buildings. It includes the entire guest journey — from researching and booking a stay, to arriving, enjoying the hotel and events, and sharing feedback afterwards.

Whether you are staying with us, attending a concert at Gleneagle Arena, visiting for a conference, or simply dining with friends, our aim is to remove barriers wherever possible so that every guest can enjoy their experience with confidence.

We recognise that accessibility needs may relate to mobility, sight, hearing, neurodiversity, learning, long-term health conditions or hidden impairments, and we are committed to supporting guests with a wide range of access needs.

Accessibility is an ongoing journey for us. We continue to review and improve our facilities, services and training so that Gleneagle remains a place where everyone feels welcome and included.

View Access Statement
a man carrying a woman on his back with two children Link to Larger Item Photo, ListItemCarouselImage1

Our Accessibility Promise

At Gleneagle, accessibility is about creating an environment where every guest feels respected, comfortable and able to enjoy their time with us.

If something does not work for you, or if you need support planning your visit, our team will always do their best to help. We believe accessibility is not only about facilities, but about listening, understanding individual needs and finding practical solutions wherever possible.

From the moment you begin planning your visit to the moment you return home, we want your experience with us to feel supportive, welcoming and barrier-free.

a woman opening curtains in a room Link to Larger Item Photo, ListItemCarouselImage1

Accessible at a Glance

Key accessibility features across Gleneagle, Killarney and Gleneagle Arena include:

  • Accessible guest bedrooms within the hotel
  • Lift access to accommodation and public areas
  • Accessible restroom facilities
  • Accessible parking spaces close to main entrances
  • Accessible seating options at Gleneagle Arena concerts and events
  • Wheelchair-adapted shuttle transport
  • Staff available to assist guests with accessibility needs
  • Pre-visit accessibility planning support from our team
  • Website designed with accessibility best practices in mind

For detailed information please refer to our Access Statement or contact our team directly.

a large group of people in a large auditorium Link to Larger Item Photo, ListItemCarouselImage1

Mission Statement

Our mission is to become Ireland’s leading leisure provider offering universal access for all.
We believe everyone should be treated equally regardless of age, access needs or long-term health conditions, and our mission is to provide a welcoming environment for all. We recognise the importance of making our facilities, services, information and employment accessible.
We are committed to the ENAT World Tourism for All Quality Programme and, in line with this programme, we have audited our facilities and services. We have developed and are currently implementing our detailed action plan. We have developed an access policy and, as well as this, an access guide with accurate information which is updated regularly. 
Based on our work to date, we have been awarded the ENAT World Tourism for All Quality Accommodation accreditation, which stipulates that our premises, facilities, customer services and information meet universal access requirements.
Access Policy and Action Plan
Our Access Policy and Action Plan is making Gleneagle Group more accessible for people with different needs including mobility, sight, hearing, learning disabilities or any hidden impairments.

Priority 1 – Commitment to Accessibility

We are committed to delivering universal, accessible services to all visitors, guests and staff ensuring equal access for all. In order to achieve this, we have established a working group with responsibility for promoting access and we continue to implement our Access Policy and Action Plan.

Priority 2 – Accessibility Audits

We are committed to benchmarking existing levels of accessibility for all of our hotels, venues, and associated facilities with a view to continuous improvement.

Priority 3 – Staff Training

We are committed to providing training to ensure we have a diverse, highly skilled, knowledgeable staff capable of delivering high quality accessible services in a welcoming and friendly manner.

Priority 4 – Human Resources

We are dedicated to fostering a positive and supportive work environment where every team member feels valued and empowered. Our HR priorities focus on recruitment, retention, and continuous professional development to ensure we attract and nurture a diverse workforce equipped to meet the evolving needs of our guests with excellence and care.

Priority 5 – Consultation and Feedback

We actively seek out and welcome feedback from our guests, staff, and partners to inform continuous improvement across all areas of service. By fostering open channels of communication and consultation, we ensure our services remain responsive, inclusive, and aligned with the expectations and experiences of those we serve.

Priority 6 – Sales and Marketing

We are committed to designing our websites to international best practice accessibility standards and ensuring pre-visitor information is accessible to all, to marketing our services as fully inclusive and striving to be accessible for all, and to ensuring that people with disabilities receive our information in an accessible format.

Priority 7 – Transport

We have committed to accessible transport providing access for all, in this we have a wheelchair adapted shuttle bus available for all providing transport to and from our hotel and venues.

Priority 8 – Procurement

We are committed to ensuring that the procurement of goods and services (for example; Websites; Branding; Toiletries; Contractors; Marketing materials) address universal accessibility and universal design.

Priority 9 – Health and Safety

We are committed to ensuring that the needs of all visitors and staff, including people with disabilities, are catered for in emergency situations. We are also committed to ensuring all new health and safety policies, procedures and practices address the needs of people with disabilities.

Priority 10 – Entertainment

We are committed to providing universal accessibility for people with disabilities attending live music and events at Gleneagle Arena, by working in partnership with audiences, artists and the music industry.

Priority 11 – Conferences/Events

We are committed to ensuring that all conferences and events are fully inclusive for all by providing our pre-visit information in an accessible format, developing access procedures and policies to ensure all events incorporate accessibility and by providing external event organisers with information on our accessibility.

Priority 12 – Facilities and Buildings

We are committed to ensuring that our hotels, venues, Gleneagle Arena and associated facilities are as accessible as possible. This will be achieved by carrying out regular accessibility maintenance audits, incorporating accessibility designs in CapEx projects and retrofits and continuously measuring our improvements.

Priority 13 – Guest Relations

We are committed to building a workplace where our people feel valued, supported and empowered to grow. Our Human Resources priority is to attract, develop and retain exceptional talent across our hotels, venues, Gleneagle Arena and associated facilities. This will be achieved through structured recruitment processes, ongoing training and development programmes, clear career progression pathways and a strong focus on employee wellbeing. We will continuously review engagement levels, strengthen internal communication and foster a positive, inclusive culture that enables our teams to deliver outstanding guest experiences while achieving their own professional goals.